Terms & Conditions
Whatever you’ve ordered from us, whether online or in one of our stores, here are the Terms and Conditions for business. For your own peace of mind and clarity, we have tried to keep it all as comprehensive and free from technical & legal jargon as possible. Of course if you do have any questions regarding anything you see here, one of our friendly team will be more than happy to help. Just give us a call on 01473 213858 or email us at firstname.lastname@example.org
The legal bit.
By making a purchase from us, you understand that the majority of our products are rated for domestic use and many of the warranties do not cover commercial use unless otherwise specified. One of our team would be more than happy to advise you on these. It’s quite important to say that we’re not liable for any indirect losses, such as losses of revenue or profits, which are not reasonably foreseeable when you place your order (except for personal injury or fraud). This also includes any losses caused by us not being able to meet our obligations because of things outside our control. These terms fall under English law and the jurisdiction of the English courts.
About the products
Our products and ranges are made from beautiful natural materials wherever possible. As such, we cannot predict nor guarantee the prescence of design features such as knots and variations to grain patterns in wood, changes in colour or minor imperfections in leather hides without a corrected grain applied. These natural characteristics are what make each and every product so unique and interesting.
When it comes to painted furniture in particular, colours may be likely to change over time as they respond to sunlight exposure and moisture content in the air. Because our paint is produced using natural pigments and materials, there can be some very minor colour variance across different batches too. Where possible we keep everything as uniform as possible though.
We always try our best to make sure that the descriptions, images and prices on our website and in our literature are accurate and up to date. We do accept that the occassional mishap may appear. Dimensions should allow a small margin for error, and the colour when viewed on a display screen may not be a true representation of how a product appears in person.
It’s also just worth pointing out that our ex-display pieces have been on the shop floor at some point, and as such may have picked up the odd mark or two. We will always go over this with you beforehand, and make sure you are happy with the product.
Mistakes in pricing
Even though we do our very best to make sure all our products have the right price in store and online, mistakes can happen.
If that happens in store, we’ll let you know before you pay for it, and you’ll pay the correct price if you’d still like to take it home. We will always try our best to give you the best value for money. You may even find we’ve overpriced it. Of course, we’ll inform you of that as well.
Online, we’ll let you know before we send the order out to you to see if you’d like to pay the correct price or cancel the order. If we can’t get in touch with you, we reserve the right to cancel the order.
When you’re placing an order in store for any of our furniture or accessories, we ask for a minimum 30% deposit to secure the order. Of course if you wish to pay more or pay in full at the time, you can. Our drivers carry a card payment terminal if you wish to pay the remainder on delivery day. Alternatively you can pay over the phone or in store beforehand.
Some of our products have many variations and customisable options. In this instance we will always endeavour to go over these in detail with you to make sure your order is for what you’re expecting.
We know that life can be busy, and waiting in for a delivery can be frustrating. That’s why for any order delivered with our Local Premium Delivery Service we’ll arrange a date with you as soon as your purchase is in our warehouse and ready to go. You may opt for an AM or PM delivery. We’ll also give you a call on the day if required with time we will be there. Usually around an hour beforehand. Before all this, we try to give an estimated delivery period at the point of your order. If the product arrives with us early and you’re not ready for it yet, we are happy to hold onto it for you until the original estimated delivery time. If we are required to hold your goods in our warehouse for a longer period of time, we reserve the right to charge a small storage fee.
Local delivery is classed as falling within 60miles of our stores and is undertaken by our own inhouse delivery team. National delivery is looked after by one of our various delivery partners depending on the product. For smaller items on their own, we may use a trusted partner unless otherwise specified.
Please make sure everything is ready in your home to receive your new furniture. It is always a good idea to clear the path to the room of choice, and make sure the route is free from any breakables such as ornaments, pictures or vases. You may also wish to lay down some floor protection sheets in case of bad weather or just to help stop the great outdoors getting into your home. Unfortunately our vans carry a very limited supply of coverings; however we always try to help out where we can.
While we’ll always do our very best to make sure your order is delivered on the day we arrange with you, very rarely unforeseen delays can happen. These can include severe traffic issues, natural disasters or other things we just can’t control. It goes without saying that we’ll reschedule as soon as possible, with a new time and date to suit you.
Cancellations and returns
We’re sure you’ll be happy with your new furniture. However if for some reason you’re not, we are here to help.
For goods purchased online we will take back most items within 14 days, providing they are in their original packaging (unless we have taken it away for recycling) and show no signs of use. The exceptions are bespoke and ex-display products which we are not able to take back or refund. The cost will be refunded once we have received and inspected the items. If we are collecting the goods, the inspection will be done at your home before we take it. If you have arranged you own courier to send is the item, we cannot be held resposible for any damage which may occur whilst in their possession.
For items delivered with our Delivery Service, we’ll need to calculate return costs on a case-by-case basis, or charge up to 25% of the original cost of the item (whichever is the lower). You are welcome to arrange your own courier or return service if you wish.
Of course, if there are any faults, knocks or bumps that we’ve caused, we’ll take it back and refund you in full, repair it or arrange a replacement. Upon delivery and installation, we invite you to check over the goods with our delivery team and ensure there are no faults or damages present. We take our delivery service seriously and our furniture is always packaged and transported with its safe arrival in mind. But in the (very) unlikely event that you spot something out of the ordinary, just let us know and we will find the right solution.
To arrange a return just call us on 01449 711881 or email at email@example.com
Rest assured that your statutory rights are unaffected.
We offer a furniture protection product on behalf of Guardsman?. This policy becomes active on the day of delivery, and not the order date. You will receive separate documents and literture regarding your cover, as well as contact details if you do have queries regarding this. It should also be noted that this is a product regulated by the Financial Conduct Authority.
For your convenience we also offer the opportunity to purchase goods on finance at 0% over 12 months. This is subject to a credit check and approval. Minimum order values apply. Our provider is omnicapital.co.uk and is authorised and regulated by the Financial Conduct Authority. The offer of a finance package does not guarantee nor constitute acceptance. Please see separate finance T&C’s for further information.
We sell a variety of products from various manufacturers. As such, the levels of guarantee can vary across the ranges. You can find more specific details about your particular range on our website, or give us a call.
The things we don’t cover:
Products that you’ve altered or repaired yourself. This includes changing cushion covers, hinges, handles and other ancillary parts.
Accidental damage or anything that you’ve caused by neglecting your furniture. If you have opted for a Guardsman? cover, this may well be covered by your policy. Consult your separate policy information for further details. In some instances, we may be able to help source a replacement part for your furniture from our suppliers.
Normal wear and tear (like dents and scratches)
Natural changes, like fading and cracking in timber, and colour changes in fabric and paint
Unless otherwise specified, the guarantees do not cover any furniture being used for commercial purposes.
Buying our ex-display products is different from our brand new products and are offered on a ‘sold as seen’ basis, with no guarantee implied. You should also note that Guardsman? is not available on ex-display items. This is not due to a lack of quality in any way. Many of our products’ guarantees do not cover commercial use, and display items have been on our shop floor for varied periods of time.
You are welcome to take your purchase away with you on the day. Where possible we may be able to bubble wrap or shrink wrap your goods to help with protection in transport, however transporting your goods is entirely at your own risk and we cannot be held accountable for damage after the goods have left the store. Alternatively we can arrange for our own delivery team to take the product to your home instead.
You’re not able to return or exchange your ex-display product, and it’s not covered by our guarantees.