Delivery & Returns

Delivery Small Furniture Items only (MAINLAND UK) The majority of our small furniture items can be delivered by DPD or a third-party delivery partner to most UK Mainland destinations, excluding the Scottish Highlands. Standard Small size parcels weighing less than 30kg cost ?19.00, Medium sized items weighing over 31-50kg cost ?39.00. Large weighing items over 51kg cost ?49.00

For items that are showing in stock, delivery will be 2-7 working days. If you?ve more than one item on your order products may be sent out separately and could arrive at different times.

For other Scottish Highland postcodes and Islands, Channel Isles, Isle of Man, Isle of Wight and Northern Ireland please contact us for a shipping quotation. We cannot deliver to the Republic of Ireland.

EXCLUDED ITEMS

Some larger items cannot be delivered by DPD or a third-party delivery partner, will be covered by the ?Furniture & Larger Items? charge below. Delivery of furniture and larger items is carried out by Harpers Furniture or one of its trusted suppliers. Prices range from ?49, depending on your area. Items will be put into your room of choice. Removal of packaging is available through our Premium Delivery service prices range from ?59, but assembly work is not included in this price unless in a local post code IP, CO, NR, CB please contact us for a quote for these services if not in these postcode areas. Please also refer to the availability message on the individual product, all delivery dates are approximate and may be extended to coincide with our delivery crews visiting that area. If you have more than one item on your order, products may be sent out separately and could arrive at different times. Local Postcodes - from ?29 IP, CO, NR, & CB, OFFSHORE AND NORTHERN IRELAND are unfortunately outside of our normal delivery area. Please contact us to discuss your requirements and we will see if we can help you. Failed Deliveries of Furniture & Larger Items Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners) and the proposed location before ordering large pieces of furniture, appliances or other large goods to ensure successful delivery. Please discuss any access issues with us before placing your order, as more time may be needed for your delivery. Any undisclosed access problems may result in goods being returned to our warehouse if they cannot be installed into your home within the allocated time slot and you will be liable for any associated costs. Please ensure that you are available to take delivery on the arranged day. If you miss your allocated delivery slot goods will be returned to our warehouse and a redelivery will need to be arranged at an additional charge. You will be liable for any associated costs that we incur for the failed delivery. Depending on your location and the size of the order, this could be considerably more than the initial delivery charge that you may have paid (minimum ?29, increasing with location and size of order). This must be paid before re-delivery will be made or, for cancelled orders, will be deducted from any refund due. Please give at least 48 hours? notice if you wish to cancel or rearrange your delivery. Missing, incomplete or damaged orders If your order hasn?t arrived, or arrives incomplete, please contact us for assistance. If the goods are damaged, please contact us as soon as possible after delivery. We require pictures of the item and the packaging before a refund or replacement item can be arranged.

RETURNS - ONLINE ORDERS FAULTY ITEMS

You must notify us of a faulty item, in writing, within14 days from the day after you have received delivery. Please email info@harpersfurniture.co.uk or write to us at: Harpers Furniture Ltd, 59 Star Lane Ipswich, Suffolk, IP41JN. The item must be returned to us before a refund can be given and we will provide a returns label through our chosen courier.

DISTANCE SELLING REGULATIONS

When you buy online or by telephone, you have rights as a consumer under the Distance Selling Regulations. This means if you notify us in writing of your wish to return an item within 14 days of receiving it, we?ll refund you for the purchase price; however, you are responsible for the cost of returning the item back to us. Please make sure you take reasonable care of the item while it is in your possession, and that it is returned to us unused. You must notify us of a return, in writing, within 14 days from the day after you have received delivery. Please email sales@harpersfurniture.co.uk or write to us at, Harpers Furniture Ltd, 59 Star Lane, Ipswich, Suffolk, IP41JN. WHERE TO RETURN You can return items to us via: Royal Mail or Courier Please include your despatch note, stating the reason for the return, and whether you?d like a refund or a replacement. Send to: Harpers Furniture Ltd, 59 Star Lane, Ipswich, Suffolk, IP41JN In store (Ipswich) Please bring the despatch note, along with the product you wish to return or exchange, to our Ipswich store and let us know that you bought it online. Items should be returned unused, in their original packaging and in a fully saleable condition. If the product, has been used, is not in a fully saleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item or, at our discretion, deduct a proportion of the original selling price from the refund amount. This does not affect your statutory rights. Please see the ?Exclusions? section below for exceptions to this policy.

RETURNS OF FURNITURE & OTHER LARGER ITEMS

Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners) and the proposed location before ordering large pieces of furniture, appliances or other large goods to ensure successful delivery. Please discuss any access issues with us before placing your order, as more time may be needed for your delivery. Any undisclosed access problems may result in goods being returned to our warehouse if they cannot be installed into your home within the allocated time slot and you will be liable for any associated costs. You are unable to return any special order/custom made items. The cost of returning eligible furniture or other larger items using our team will be considerably more than the delivery charge that you have paid. Please contact us for a quotation for the collection or make your own arrangements.

REFUNDS

Refunds will be issued to the original card used for the purchase. Refunds to a card other than the original can only be processed if the original account no longer exists or the account details have expired. EXCLUSIONS Unless the goods are faulty, we?re unable to offer a refund or exchange on: Goods ordered to your specification, and/or made to meet your needs For health and hygiene reasons we are unable to offer refunds or exchanges on the following items unless they are returned unused and unopened in their original packaging: Mattresses Mattress toppers Mattress and pillow protectors None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations, please see our Terms & Conditions. Amendments & Cancellations If you wish to change or cancel an order, please notify us as soon as possible after placing your order and within 14 days, please include your full name, address, order number and the date the order was placed. If your products have already been delivered, then you will need to follow our Returns Procedure above. Telephone 01473 213858 Email info@harpersfurniture.co.uk Post: Harpers Furniture 59 Star Lane Ipswich IP41JN CONTACT US If you have any queries, please contact us. Email: sales@harpersfurniture.co.uk Telephone: 01473 213858